Print Job is not saving the export to External Location (Access from Appliance) for Document log (CSV)

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Article ID: 100045872

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Updated On:

Description

Error Message

Job logs when selecting Document Log (CSV) under Format:

04/04/2019 15:02:53 Starting component remotejob and waiting for resources 04/04/2019 15:02:58 Starting CSV Export 04/04/2019 15:03:00 CSV Export - processing batch number 1 04/04/2019 15:03:02 Finished exporting (Processed 4 documents) 04/04/2019 15:03:06 The following files are in the (internal) job manifest 04/04/2019 15:03:06 clearwell_export_2019-04-04_15-02-59.csv 04/04/2019 15:03:06 EXPORT_AUDIT_FILE.xlsx 04/04/2019 15:03:06 EXPORT_SEARCH_STATS.CSV 04/04/2019 15:03:06 input_urn.xml 04/04/2019 15:03:06 summary.xml 04/04/2019 15:03:06 Promoting files in D:\CW\V90\data\esadb_eDP_APP1\dataStore_case_a4tludwd8n_75711107\fileManager\0.14.7.1\jobRun_423 04/04/2019 15:03:06 CSV Export completed.

Cause

The output directory is passed as null for CSV Export job (outputDir) due to which copyJobOutput method is failing.

Resolution

This issues is resolved in eDiscovery version 9.1.2 and later.

Issue/Introduction

When a print action is performed with Format set to Document Log (CSV) and Output set to Access only from appliance (Save at External Location), the resulting CSV doesn’t get exported to the external location specified.

Additional Information

JIRA: CFT-1917

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