Error Message

Following errors can be seen in the Event Logs : 

Log Name:      Veritas Enterprise Vault
Source:        Enterprise Vault 
Date:          5/1/2019 6:53:50 AM
Event ID:      28944
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      evserver1.local
Description:
The 3rd party storage system application 'OST Streamer' has logged the following message: 
    
CStreamerObject::Init(): method failed
Reason = 0x80004005
Description = CStreamerObject::Init(): Failed to obtain the mutex before initializing SSL with waitCode: 258, errorCode: 183 

OR, the following error accompanied by a DLLHost.exe crash : 

Log Name: Veritas Enterprise Vault
Source: Enterprise Vault 
Date: 4/17/2019 9:50:40 AM
Event ID: 28944
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: evserver1.local
Description:
The 3rd party storage system application 'OST Streamer' has logged the following message:
CStreamerObject::Init(): method failed
Reason = 0x80004005

Log Name:      Application
Source:        Application Error
Date:          14/05/2019 4:03:53 p.m.
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:     evserver1.local
Description:
Faulting application name: DllHost.exe, version: 6.3.9600.17415, time stamp: 0x54504134
Faulting module name: AmazonPlugin.dll, version: 10.0.1.0, time stamp: 0x5cc82d32
Exception code: 0xc0000005
Fault offset: 0x0000000000011eca
Faulting process id: 0x4810
Faulting application start time: 0x01d50a09d70d3c1b
Faulting application path: C:\Windows\system32\DllHost.exe
Faulting module path: C:\Program Files (x86)\Enterprise Vault\OST\x64\AmazonPlugin.dll
Report Id: 49370103-75fd-11e9-80f8-005056150aba
Faulting package full name: 
Faulting package-relative application ID: 

Dtrace of the EVStgOfflineOpns process will reveal one of the following or both : 

1) [CMigratorToStreamerBridge::InitStreamer] Exiting with HRESULT 0x800706be

OR

2)  EV:M [CMigratorToStreamerBridge::InitStreamer] Exiting with HRESULT 0x80004005

It was observed that CloudInstance.xml was getting updated with the same information when there was no need to update it, this happened multiple times for every cab file download. These frequent updates caused memory corruption and this resulted in the dllhost.exe crashing.

The CloudInstance.xml is an encrypted file that contains configuration information related to the cloud instance and its alias. If the CloudInstance.xml is not present in the target folder on the EV server, then it gets created. The file also gets updated with the latest configuration information, as and when required. 

This issue is fixed in Enterprise Vault 12.4.2, which is available in the Download Center. Please go to support.veritas.com to obtain this update.