When Querying All Users in Active Directory for Vault Administration Console, Partial User List is Returned
Article ID: 100046205
Updated On:
Description
Error Message
For example, when trying to add a user for permission to another archive or add a user as a target for Provisioning, the VAC may only show 100 out of thousands of possible users in Active Directory. In the image below, notice that the list is pulled all the way down but is only displaying names starting with A, listed in alphabetical order.
Cause
***This issue is independent of the EV server's Operating System version.***
Microsoft updates that made key changes to the NetQueryDisplayInformation API in Windows 2016 and 2019, and when these updates are applied to the Domain Controller that serves requests from EV to list users, the issue is seen.
For Domain Controllers on Windows 2019, the update is found here:
For Domain Controllers on Windows 2016, the update is found here:
NOTE: Often these KB updates are packaged with other KB updates so these specific updates may not be listed in the Windows Update History console.
Resolution
Current workaround is to manually enter the name of the users to be searched, and the expected results will return. For the actual solution please refer to the below articles:
On Server 2016 the KB can be removed or this update can be applied to resolve the issue.
On Server 2019 the KB can not be removed but this update can be applied to resolve the issue.
NOTE: The updates may no longer be available as they frequently get packaged into other KB's. Contact Microsoft to get more details on which one is needed to fix the issue previously found in the NetQueryDisplayInformation API.
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Veritas has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article. There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns. For information on how to contact Veritas Sales, please see http://www.Veritas.com. |
Issue/Introduction
