File Server Archiving (FSA) task will not process files with error :"file will not be processed as the server is in .EML-only mode"

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Article ID: 100046343

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Updated On:

Description

Error Message

A Dtrace on EvFsaArchivingTask process will show -

(EvFsaArchivingTask)    <11956>    EV-L    {FileSystemArchivingCheckPoint.AddFileToFolderWorkItemsPartiallyProcessedList} In folder \\?\UNC\evserver\EVFSATest\folder1\testfolder\Switches, marking file \\?\UNC\evserver\EVFSATest\folder1\testfolder\Switches\test.rtf as processed
(EvFsaArchivingTask)    <11956>    EV-L    {FileSystemArchivingCheckPoint.ReachedLastProcessedFileInFolderFromLastRun} In folder \\?\UNC\evserver\EVFSATest\folder1\testfolder\Switches, we have reached the file processed in the last run \\?\UNC\evserver\EVFSATest\folder1\testfolder\Switches\test.rtf
(EvFsaArchivingTask)    <11956>    EV-L    {FileSystemItemProcessor.ProcessFileForBatch} Entered function ProcessFileForBatch
(EvFsaArchivingTask)    <11956>    EV-L    {FileSystemItemProcessor.ProcessFileForBatch} Processing file: \\?\UNC\evserver\EVFSATest\folder1\testfolder\Switches\test.rtf
(EvFsaArchivingTask)    <20364>    EV:L    {VaultCreateTrustedInstanceRequest::CreateLocalInstance} Successfully connected to local service
(EvFsaArchivingTask)    <11956>    EV-L    {FolderPolicy.Match} Hardcoded Processing Rule Failure, reason: The file: \\?\UNC\evserver\EVFSATest\folder1\testfolder\Switches\test.rtf will not be processed as the server is in .EML-only mode

Cause

This issue occurs when Enterprise Vault is unable to find a valid EVFSA entry in the license file.

To confirm if the environment has a valid EVFSA license file, restart the EV Admin Service. During startup, an Event ID 4213 will be generated showing which features are currently licensed:

Log Name:      Veritas Enterprise Vault
Source:        Enterprise Vault 
Event ID:      4213
Task Category: Admin Service
Level:         Information
Computer:     EVServerName
Description:
License checking has identified that you are currently licensed for the features shown below. If you have Enterprise Vault Reporting installed you can view the report 'Content Providers Licensing and Usage Summary Report' to see details of your license usage. 

Feature #1: EVBase
Version: 1.0
Status: Valid
Type: Production
Ends: Never

Feature #2: EVArchive
Version: 1.0
Status: Valid
Type: Production
Ends: Never

 

Resolution

Add a valid License File to the Enterprise Vault installation directory and restart the Admin Service.

The Event ID 4213 should be generated with the below feature -

Log Name:      Veritas Enterprise Vault
Source:        Enterprise Vault 
Event ID:      4213
Task Category: Admin Service
Level:         Information
Computer:     EVServerName
Description:
License checking has identified that you are currently licensed for the features shown below. If you have Enterprise Vault Reporting installed you can view the report 'Content Providers Licensing and Usage Summary Report' to see details of your license usage. 

Feature #9: EVFSA
Version: 1.0
Status: Valid
Type: Production
Start date: 2016-01-26
End date: 2021-01-31 

 

 

Issue/Introduction

The FSA task will not process any files and a Dtrace of the EvFsaArchivingTask process shows "(filename) will not be processed as the server is in .EML-only mode."

Error Message

A Dtrace on EvFsaArchivingTask process will show - (EvFsaArchivingTask) <11956> EV-L {FileSystemArchivingCheckPoint.AddFileToFolderWorkItemsPartiallyProcessedList} In folder \\?\UNC\evserver\EVFSATest\folder1\testfolder\Switches, marking file \\?\UNC\evserver\EVFSATest\folder1\testfolder\Switches\test.rtf as processed
(EvFsaArchivingTask) <11956> EV-L {FileSystemArchivingCheckPoint.ReachedLastProcessedFileInFolderFromLastRun} In folder \\?\UNC\evserver\EVFSATest\folder1\testfolder\Switches, we have reached the file processed in the last run \\?\UNC\evserver\EVFSATest\folder1\testfolder\Switches\test.rtf
(EvFsaArchivingTask) <11956> EV-L {FileSystemItemProcessor.ProcessFileForBatch} Entered function ProcessFileForBatch
(EvFsaArchivingTask) <11956> EV-L {FileSystemItemProcessor.ProcessFileForBatch} Processing file: \\?\UNC\evserver\EVFSATest\folder1\testfolder\Switches\test.rtf
(EvFsaArchivingTask) <20364> EV:L {VaultCreateTrustedInstanceRequest::CreateLocalInstance} Successfully connected to local service
(EvFsaArchivingTask) <11956> EV-L {FolderPolicy.Match} Hardcoded Processing Rule Failure, reason: The file: \\?\UNC\evserver\EVFSATest\folder1\testfolder\Switches\test.rtf will not be processed as the server is in .EML-only mode