Error Message

Error from NetApp system log:

[filer01:cifs.server.errorMsg:error]: CIFS: Error for server \\\\EV-Server-Archiving: Error while negotiating protocol with server STATUS_IO_TIMEOUT.

Filer01> Thu Jul 25 10:01:39 CEST [NEtappSRV:fpolicy.fscreen.server.droppedConn:warning]: FPOLICY: File policy server 152.40.3.216 for fscreen policy ev-placeholder has disconnected from the filer.

Thu Jul 25 10:01:40 CEST [filer01:fpolicy.enable:info]: FPOLICY: The file policy feature has been enabled.

Thu Jul 25 09:48:38 CEST [filer01:cifs.server.infoMsg:info]: CIFS: Warning for server \\\\EV-Server-Archiving: Connection terminated.

Thu Jul 25 09:48:38 CEST [filer01:fpolicy.fscreen.server.connectError:error]: FPOLICY: An attempt to connect to fpolicy server \\\\EV-Server-Archiving for policy ev-placeholder failed [0xc00000b5].

Thu Jul 25 09:50:08 CEST [filer01:fpolicy.fscreen.server.connecting.successful:info]: FPOLICY: File policy server \\\\EV-Server-Archiving registered with the filer as a server for policy ev-placeholder successfully.

Thu Jul 25 09:51:08 CEST [filer01:cifs.server.infoMsg:info]: CIFS: Warning for server \\\\EV-Server-Archiving: Connection terminated.

Netapp error:

fpolicy.fscreen.server.connectError severity="ERR" Error message fpolicy.fscreen.server.connectError severity="ERR" Cause This error occurs when the storage system encounters an error while attempting to communicate with an FPolicy (file policy) server. The communication failure causes the storage system to break its connection with this server. The error can be due to network problems, security settings on the FPolicy server that deny access to the storage system, or hardware or software problems on the FPolicy server. The problem can also occur if a low memory situation on the storage system prevents the storage system from obtaining resources needed to perform the operation. Recommended action Examine the error code to see whether it helps point to the cause of the problem. Examine the event logs of the FPolicy server to determine whether it is disconnected from the storage system and why. Examine the storage system syslog for error messages. Correct any problems that are found, such as network errors or hardware problems on the FPolicy server. Check whether a software patch was recently installed on the FPolicy server that might have changed security settings.

Error from Network Trace:

EV call to Netapp                     GetInfo Request FILE_INFO/SMB2_FILE_STANDARD_INFO File:NETAPPSVC

Netapp response to EV                     GetInfo Response, Error: STATUS_INVALID_PARAMETER

Error when running the Archiving Task and post-processing the item into a Placeholder:

  30/08/2019 16:10:54     \\CIFSServer\CIFSShare\DataFolder\SampleFile.txt     101649      TestArchiving     Files ARCHIVE     *** Error *** - Error making file: \\?\UNC\CIFSServer\CIFSShare\DataFolder\SampleFile.txt a placeholder file. Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))  

In order to review the configuration parameters / options on the NetApp Filer be sure to engage NetApp Support for proper validation of all required configuration options.