Enterprise Vault collections are not recognizing accented characters correctly.
Article ID: 100046426
Updated On:
Description
Error Message
N/A
Cause
The Enterprise Vault (EV) indexing engine is case and accent insensitive
Resolution
Since the EV index is case and accent insensitive, all below will be considered a valid hit
El Niño
El niÑo
El nino
El niNo
Once the data is processed into a case, the accented characters are tokenized. When searching for 'el niño', only items with the accented character will return as a 'hit'.
Issue/Introduction
When using accented characters in keyword or phrases, results are returned that do not contain the accented character.
Example:
Using the keyword phrase 'el niño' or 'el nino' will return the same 'hits'; ignoring the accented ñ character.
Using the keyword phrase 'el niño' or 'el nino' will return the same 'hits'; ignoring the accented ñ character.
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