Items are not deleted from source folder when using FSAUtility -m to move items.

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Article ID: 100046640

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Updated On:

Description

Error Message

The FSAUtility report file will show the following error: Delete source archive item - Failure

The following will be seen in a Dtrace of the FSAUtility process on the Enterprise Vault server. 

(FSAUtility)    <19808>    EV:M    Error accessing SimpleStore. Attempt:1 EntryId:1071C48A60F8E33449F00C9F9EAFBA9401110000EVServer|hr=The deletion of the item is not currently permitted.      (0xc0041a57)
(FSAUtility)    <19808>    EV:M    CItem::Delete com_error raised Error [0xc0041a57] (err=c0041a57)
(FSAUtility)    <19808>    EV-H    {MovePlaceHolderNormal.DeleteSrcArcItem} Exception: Deletion is currently barred. Info:Error deleting archive item \\?\UNC\sp01.EVLab.Local\RecallLab\FSAUtility\Newfile.pdf Diag:HRESULT: 80040309 Type:System.Runtime.InteropServices.COMException ST:   at KVS.EnterpriseVault.Interop.IItem.Delete()|   at KVS.EnterpriseVault.FSARestore.MovePlaceHolderNormal.DeleteSrcArcItem(IContentManagementAPI cmAPI, MoveFileRecord moveFileRec, IItem& srcItem, List`1& tidsOfSrcItemVersions) Inner:None
(FSAUtility)    <19808>    EV-H    {MoveThread.ProcessRecord} Exception: Deletion is currently barred. Info: Diag:HRESULT: 80040309 Type:System.Runtime.InteropServices.COMException ST:   at KVS.EnterpriseVault.Interop.IItem.Delete()|   at KVS.EnterpriseVault.FSARestore.MovePlaceHolderNormal.DeleteSrcArcItem(IContentManagementAPI cmAPI, MoveFileRecord moveFileRec, IItem& srcItem, List`1& tidsOfSrcItemVersions)|   at KVS.EnterpriseVault.FSARestore.MovePlaceHolderNormal.MoveThread.ProcessRecord(MoveFileRecord moveFileRec) Inner:None

Cause

The deletion of items is not permitted at the Site level.  

Resolution

Perform the following to allow deletion of the source items to occur properly. 

  1. Open the Vault Admin Console and go to Properties on the site level.
  2. Go to the Archive Settings tab and check the option Users can delete items from their archives and click OK. 
  3. Click OK on the warning if it is displayed. 
  4. Restart the Enterprise Vault Storage Service.

Issue/Introduction

During the FSAUtility -m process the source placeholders are moved to the target location and the source archived files are deleted. This is not occurring properly and an error is seen in the FSAUtility report file.
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