Collections fails to collect items that are marked secured
Article ID: 100046787
Updated On:
Description
Error Message
Event ID: 7133
Description:
A Partition's Collector run has finished.
Some files were not collected because they have not been backed up.
Partition Root Path: C:\Enterprise Vault Stores\Exchange Ptn3\
V-437-7133
Cause
The collection process will check the path name of the DVS file against the path in the WatchFile table to see if items are secured. This issue occurs due to an extra "\" character in the PartitionRootPath entry of the partition in the EnterpriseVaultDirectory database.
In the Event ID the Partition Root Path is seen as Partition Root Path: C:\Enterprise Vault Stores\Exchange Ptn3\ when the path should be Partition Root Path: C:\Enterprise Vault Stores\Exchange Ptn3.
In a Dtrace of the StorageFileWatch process the following can be seen showing the extra "\" being used:
The Collector for Partition xxxxx determined the file C:\Enterprise Vault Stores\Exchange Ptn3\\2019\01-20\C\259\C2590122AC96B446FE4C5132CAE5C641.DVS as not safe for Collection
Resolution
The PartitionRootPath for the partition needs to be updated by removing the "\" character from the end of the path. This can only be completed by updating the SQL table manually.
Please contact Veritas Support in order to have this updated.
Issue/Introduction
