After upgrading to eDiscovery Platform 9.1.2 users can no longer log into user interface
Article ID: 100046824
Updated On:
Description
Error Message
Internet Explorer error:
This page can't be displayed.
Catalina Log:
Nov 22, 2019 3:46:30 PM org.apache.catalina.core.StandardService initInternal
SEVERE: Failed to initialize connector [Connector[HTTP/1.1-443]]
org.apache.catalina.LifecycleException: Failed to initialize component [Connector[HTTP/1.1-443]]
...
Caused by: org.apache.catalina.LifecycleException: Protocol handler initialization failed
...
Caused by: java.io.IOException: Keystore was tampered with, or password was incorrect
...
Caused by: java.security.UnrecoverableKeyException: Password verification failed
Cause
This is caused by the password for the Tomcat server.keystore stored in Clearwell Commander changing back to the default Tomcat server.keystore password, instead of the one previously specified prior to upgrading. This issue only occurs when the Tomcat server.keystore has been changed.
Resolution
After upgrade to 9.1.2, the workaround is to do the following:
1. Verify that D:\CW\V91\tomcat\conf\server.keystore and d:\cw\vxx\tomcat\conf\server.xml (keypass) have matching passwords (both private and public) and that they match what's in Clearwell Commander.
2. Verify that in D:\CW\V91\config\templates\tomcat\server.keytstore is the same as what's in D:\CW\V91\tomcat\conf\server.keystore.
3. Restart Master services and then restart all node services.
Issue/Introduction
