Clearwell EV Discovery fails with ' DirectoryConnectionObject CreateInstance failed'
Article ID: 100046959
Updated On:
Description
Error Message
<< EvCrawler_output log >>
[12044] ERROR root null - Error Context Begins:
[12044] ERROR root null -
DirectoryConnectionObject CreateInstance failed. .\EsaEVSession.cpp(3351).
connectVaultDirectory failed. connectVaultDirectory failed. .\EsaEVSession.cpp(3320)
Session Initialization failed.
.\EsaEVSession.cpp(3364).ds.
[12044] ERROR root null - Adapter Error: Adapter error code: -2147221164
[12044] ERROR root null - Error Context En
Cause
The Enterprise Vault class files failed to register with the Windows operating system
Resolution
1. Navigate to D:\CW\Installer\distributions\x.x_Installer\packages\Symantec Enterprise Vault\1x.x.x
2. Select/Execute the Setup program > Next > Repair > Finish
3. Restart the eDP services
Issue/Introduction
Unable to run a successful Veritas EV Discovery. Within one minute of execution the task fails with
DirectoryConnectionObject CreateInstance failed
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