Error Message

The following errors may occur after opening AuditViewer.exe. 

Error querying database.

SSL Security error
ConnectionOpen(SECCreateCredentials()).

Error querying database.

SSL Security error
ConnectionOpen(SECDoClientHandshake()).

This issue is caused by having TLS 1.0 > Client disabled on the EV server.  

This issue has been addressed in the following versions available from Downloads:

Enterprise Vault 12.5.3

Enterprise Vault 14.0.1

Enterprise Vault 14.1.0  

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

As a workaround the following can be enabled on the EV server and should allow the connection to succeed.  

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Client]
"Enabled"=dword:00000001
"DisabledByDefault"=dword:00000000

The SQL server will need to allow TLS 1.0 connections as well.  The registry path for the SQL server is:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Server]
"Enabled"=dword:00000001
"DisabledByDefault"=dword:00000000

Additionally, the following document contains information on how to query the EnterpriseVaultAudit database within SQL for information.