An Unspecified error (0x8004005) occurred while running EVSVR operation
Article ID: 100047085
Updated On:
Description
Error Message
Snippets from the d-trace of the EVSVR process will show the following information:
{CMAPISaveset::OpenCurrentSharerMessage} (Exit) Status: [Unspecified error (0x80004005)]{CMAPISaveset::GetArchivedDate:#4852} _com_error exception: [Unspecified error (0x80004005)]{CMAPISaveset::GetArchivedDate} (Exit) Status: [Unspecified error (0x80004005)]{CDocumentSaveset::GetArchivedDate:#954} _com_error exception: [Unspecified error (0x80004005)]{CDocumentSaveset::GetArchivedDate} (Exit) Status: [Unspecified error (0x80004005)]
CLogFile::Write-[****EVSVR ERROR:COperationCIFS::SavesetFileNext,Error:Unspecified error(0x80004005)]
CLogFile::Write-[Failed to get the next Saveset,Error: Unspecified error(0x80004005)|File path:]
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\Outlook\Options\Mail(DWord) AttachmentMax (Value) 0xFFFFFFFF(DWord) RecipientMax (Value) 0xFFFFFFFF
Cause
This issue has been observed when an unsupported version of Outlook or (no Outlook) is installed on the Enterprise Vault server where the Storage Service is located.
Resolution
Ensure that a supported version of Outlook is installed on the Enterprise Vault server where the Storage Service resides.
Note: Ensure that the recommended registry settings for AttachmentMax and RecipientMax are present.
Issue/Introduction
