Unable to validate the Public Folder root path. Check that your Microsoft Exchange Server is running
Article ID: 100047130
Updated On:
Description
Error Message
"Unable to validate the Public Folder root path. Check that your Microsoft Exchange Server is running"
Dtrace error:
359 14:25:42.241 [21120] (mmc) <14828> EV:L {HrMAPIOpenMsgStoreKvs:#59} Opened msg store [0x0]
360 14:25:42.475 [21120] (mmc) <14828> EV:H {HrMAPIOpenFolderExKvs:#367} COM error caught [0x8004010F].
Cause
This issue can be caused by the Outlook profile on the EV server using Exchange Cached Mode to connect to the public folder.
Resolution
Remove the Cached Exchange Mode from the EV server Outlook profile using the following steps:
1. Open outlook -> Go to File
2. Select Account settings -> Account settings
3. Double click on the name and uncheck the box which states "Use Cached Exchange Mode to download email to an Outlook data file"
Note: Reboot of EV server might be needed.
Issue/Introduction
