Searches fail with event ID 41315 on a VMware server.

book

Article ID: 100047220

calendar_today

Updated On:

Description

Error Message

Type :        Warning
Event :        41315
Source :        Enterprise Vault 
Category :    Index Query Server
Computer :    server1.veritas.com
Description:
A search failed with error "The search did not complete in the required time.".

Archive: User1
Archive ID: 1BD2702F47F2EA1409E7681D6E84996571110000evault
Index volume ID: 8665
User: Veritas\User1
Maximum results: 100
Timeout (seconds): 600
Sort order: -date

v-437-41315

Cause

The cause of this issue is documented in the following VMware tech note:

https://kb.vmware.com/s/article/2129176

 

Resolution

The Resolution for this issue is documented in the following VMware tech note:

https://kb.vmware.com/s/article/2129176

 

Issue/Introduction

Searches may fail with event ID 41315. There may be a sudden increase in this issue and not consistently reproduceable with any particular archive or search. This issue can affect user searches as well as Discovery Accelerator searches. Another symptom may be an increasing backlog of items awaiting indexing. The issue is observed under these conditions:
  • The guest operating system is Windows Server 2012, Windows 8 or later.
  • The virtual machine is on hardware version 11/ ESXi 6.0 compatibility.
  • The virtual NIC is vmxnet3 and the driver version is 1.6.6.0 and later.
  • The Receive Side Coalescing (RSC) feature is enabled globally and on the vmxnet3 adapter.
  • This issue is more prevalent when:
    • Running Microsoft SQL/TDS based workloads
    • Using Jumbo Frames
    • The client and server are on two different hosts
Powered by Wolken Software