Exporting EML files from an Exchange archive causes the file extension to be changed to MSG

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Article ID: 100047338

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Updated On:

Description

Error Message

 

Cause

EML items that have been archived into an Exchange journal mailbox and found in CA Random Sampling or CA or DA searches are put into the CA/DA Customer database with their proper file extension (EML) and the archive type (Exchange).  The export process takes into account the archive type instead of the file extension.  When any items are stored in an Exchange journal archive, they are exported as MSG files.

Resolution

This issue has been resolved in the following releases:

Enterprise Vault 12.5.3

Downloadable here.

Enterprise Vault 14.0.0

Downloadable here.

 

Issue/Introduction

SMTP archived emails (EML files) that are archived into an Exchange journal archive are exported by Compliance Accelerator (CA) or Discovery Accelerator (DA) as Exchange mails (MSG files) with the EML file as an attachment regardless of the export specifying to original type or PST.

Additional Information

JIRA: CFT-2536 JIRA: CFT-3123 SW Download: UPD790480
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