McAfee Anti Virus (AV) on Windows client machines blocks .tmp.tmp files created by Enterprise Vault (EV) causing email retrievals to fail.
Article ID: 100047538
Updated On:
Description
Error Message
No error messages are displayed.
Microsoft Outlook freezes when retrieval of an archived item is attempted. It is then required to kill the Outlook process and re-launch it.
Cause
It was found that the presence of certain rules in McAfee designed to prevent CryptoLocker attacks end up blocking the ~EVXXXX.tmp.tmp files created by the EV client add-in under 'C:\Users\%USERNAME%\AppData\Local\Temp\EnterpriseVault' folder.
These temporary files with extension .tmp.tmp are created by the EV client add-in, specifically during retrieval of archived items.
Resolution
It is recommended to exclude the location 'C:\Users\%USERNAME%\AppData\Local\Temp\EnterpriseVault' from the offending rule in McAfee AV software.
Issue/Introduction
McAfee AV on Windows client machines blocks .tmp.tmp files created by EV, causing email retrievals to fail.
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