Upgrade of eDiscovery Platform to version 9.5 fails with the error "Hardware property validation has FAILED"
Article ID: 100047554
Updated On:
Description
Error Message
Install log shows:
[validate] ** ERROR **
[validate] Hardware property validation has FAILED.
[validate]
[validate] The default values of the following properties are inconsistent
[validate] on the current platform.
[validate] esa.classifier.portal.jvm.memory.max=1024 (must define esa.classifier.portal.jvm.memory.max.x64m196)
[validate] esa.classifier.portal.jvm.memory.min=1024 (must define esa.classifier.portal.jvm.memory.min.x64m196)
[validate] esa.predictivecoding.predictionjob.components=1 (must define esa.predictivecoding.predictionjob.components.x64m196)
[validate] esa.remotetextengine.max.memoryMB=4096 (must define esa.remotetextengine.max.memoryMB.x64m196)
[validate] esa.search.locator.maxlimit=1000000 (must define esa.search.locator.maxlimit.x64m196)
[validate] esa.system.maxFileCacheSize=4096 (must define esa.system.maxFileCacheSize.x64m196)
Cause
This is caused by the installer being unable to determine the correct memory configuration for the server.
Resolution
There are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. However, the issue has been addressed in the revision of the product specified at the end of this article.
Please contact your Veritas Sales representative or the Veritas Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.
A new release of eDP 9.5 is now available for consumer download which resolves the issue.
Issue/Introduction
