Enterprise Vault Server driven migration fails while exporting a package.

book

Article ID: 100047560

calendar_today

Updated On:

Description

Error Message

DTRACE for ServerMigration confirms the following lines.

(ServerMigration)        <7392>        EV:L        [EVSM] EVServerMigrate.DNSAddressCheck Checking DNS address for server alias EVdomain.local.com

801        00:52:17.350         [10452]        (ServerMigration)        <7392>        EV:L        [EVSM] EVServerExport.LoadServerConfig Server alias EVdomain.local.com resolved to Empty, returning False

802        00:52:17.350         [10452]        (ServerMigration)        <7392>        EV:L        [EVSM] EVServerExport.LoadServerConfig Check DNS address ends.

803        00:52:17.350         [10452]        (ServerMigration)        <7392>        EV:L        [EVSM] EVServerExport.GetServerList DNS check failed. Server Settings Migration Wizard cannot continue

804        00:52:17.350         [10452]        (ServerMigration)        <7392>        EV:H        [EVSM] DTraceHelper.LogDTrace User selected mode has thrown a critical exception and migration wizard can no longer execute. Exception: KVS.EnterpriseVault.ServerMigrationLib.DNSCheckException: DNS check failed. Server Settings Migration Wizard cannot continue|   at KVS.EnterpriseVault.ServerMigrationLib.EVServerExport.LoadServerConfig()|

Cause

The host file had an incorrect IP address mapped of the EV server.

Resolution

1. Edit the host file entries & remove the IP address. 

2. Open cmd, run ipconfig/flushdns, restart the local DNS client service.

Issue/Introduction

When exporting a package using server-driven migration, the error message "A DNS check failed. Server settings migration wizard cannot continue" causes the export to fail.