Move Archive job fails on items during Step 1 with Error: 'Invalid class string (0x800401f3)'.
Article ID: 100047563
Updated On:
Description
Error Message
Any errors occurred during the Move Archive job can be seen in the Move Archive Error file (Default Location: %Installation Directory%\Enterprise Vault\Reports\Move Archive)
Example:
15/12/2010 15:15:08 Step 1 of 5 - Copying.
An internal failure occurred. Internal Error: 'Invalid class string (0x800401f3)'. 800401f3 Invalid class string
A Dtrace of EVMoveArchiveTask shows the following error:
53 14:13:22.204 [11428] (EVMoveArchiveTask) <14296> EV:L CIndexData::CreateInstance Creating delegate SimpleIndexMetadata instance hr=Invalid class string (0x800401f3)
54 14:13:22.204 [11428] (EVMoveArchiveTask) <14296> EV:H {CItem::get_IndexData} HRXEX fn trace : Error [0x800401f3], [d:\builds\16\ev\v-m-s\sources\source\storage\evstorageapi\item.cpp, lines {2626,2640}, built Aug 15 09:12:41 2017].
55 14:13:22.204 [11428] (EVMoveArchiveTask) <14296> EV:M CItem::get_IndexData com_error raised Error [0x800401f3] (err=800401f3)
56 14:13:22.204 [11428] (EVMoveArchiveTask) <14296> EV-L {ItemProcessor.CopyItem} Exception thrown for item 9134B6AF1AFBDB015D232C4048155661. Exception: System.Runtime.InteropServices.COMException (0x80040306): An internal failure occurred. Internal Error: 'Invalid class string (0x800401f3)'.| at KVS.EnterpriseVault.Interop.IArchiveMetaData6.get_IndexData()| at KVS.EnterpriseVault.MoveArchiveTask.ItemProcessor.CopyItem(QueuedSourceItem sourceitem, IContentManagementAPI4 cmAPImaThread, String& srcSSID, String& destSSID, Int32 localRetryCount)
Cause
The above issue may occur if the “KVS.EnterpriseVault.Common.dll” is not registered successfully with Microsoft .Net during the Upgrade / Installation of Enterprise Vault binaries.
Resolution
This issue can be resolved by manually registering the "KVS.EnterpriseVault.Common.dll" with Microsoft .Net.
Steps to be taken:
1. Stop the Enterprise Vault Admin Service.
2. Open command prompt in elevated mode and navigate to the Enterprise Vault installation directory.
3. Run the below command one after another:
"C:\Windows\Microsoft.NET\Framework\v4.0.30319\RegAsm.exe" /tlb /codebase /verbose "C:\Program Files (x86)\Enterprise Vault\KVS.EnterpriseVault.Common.dll"
"C:\Windows\Microsoft.NET\Framework64\v4.0.30319\RegAsm.exe" /tlb /codebase /verbose "C:\Program Files (x86)\Enterprise Vault\KVS.EnterpriseVault.Common.dll"
4. Start the Enterprise Vault Admin Service and retry the Move Archive. It should start copying the data to the destination Archive.
Issue/Introduction
