Event ID 41619 is logged by the Directory Service every few minutes when SQL Always On is configured
Article ID: 100047633
Updated On:
Description
Error Message
Log Name: Veritas Enterprise Vault
Source: Enterprise Vault
Event ID: 41619
Task Category: Directory Service
Level: Information
Description:
A transient error is preventing the execution of a SQL command. Enterprise Vault will try to run the command again.
Command: 'EVSqlConnection: DB: Application Name=Enterprise Vault;Server=SERVER,port;Database=msdb;Trusted_Connection=True;Connection Timeout=4;Pooling=false'
Attempt: 1 of 2.
Last Error: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: TCP Provider, error: 0 - The remote computer refused the network connection.)
v-437-41619
Cause
The issue occurs when Enterprise Vault is set up to use SQL Always ON.
In case of SQL Always On availability group configuration, connection to individual instance or replica is failed as wrong combination of instance name and port is used. In SQL Always On availability group configuration, we try to connect to each replica for some functionalities like monitoring alerts (to get the last time when a database was backed up). While connecting to a replica, we assume that it is using the same port as that of AG listener. Thus, connection attempt is failed when replicas use different port.
Resolution
This issue has been resolved in Enterprise Vault 12.5.3, 14.0.1, 14.1 and later available from Downloads.
If issue persists please contact Technical Support to troubleshoot further.
Issue/Introduction
Additional Information
