Error Message

In the indexing rebuild report errors such as the following will appear for the affected items:

Error encountered whilst trying to fetch item Sequence Number '431' Item Identifier '201809056122457~201806041607560000~Z~302B74A8F22585675EFD6214927ECXX1'

The following event ID's will appear in the event logs for the affected items:

Event ID: 6592 Abnormal error occurred | |VaultId:   (null) |Reference: {CStore::InitializeDBAccess:#771} Either VaultStoreEntryId is empty or connection to Storage database is not available |

Event ID: 6727 Abnormal error occurred | |Error:     The data necessary to complete this operation is not yet available.  (0x8000000a) |Reference: GI/ls |Info:      1E020F36166F83140909B5A98E1XX9E181110000EVSERVER (Joe User)

Event ID: 28998 Retrieval of a saveset failed. | |Reason: Abnormal error occurred      

Error:        Reference:    Info:                                        (0xc0041a47) |Saveset Id: 201809056122457~201806041607560000~Z~302B74A8F22585675EFD6214927ECXX1 |Vault Id: 1D3D2423C8F45EB4F98A0038BDB7EXX071110000EVSERVER |Index Sequence Number: 431 |Internal Reference: Fetching Saveset for indexing |

Dtrace of StorageCrawler will show the following for the affected item(s):

(StorageCrawler)    <20452>    EV:H    {CStore::OpenVault} (Exit) Status: [Error reading ArchiveFolder Entry from Vault Directory  %1      (0xc00418e7)]
(StorageCrawler)    <20452>    EV:L    {CStore::LocateSaveset(1)} (Entry)
(StorageCrawler)    <20452>    EV:M    {CStore::LocateSaveset(1)} Selector:201809056122457~201806041607560000~Z~302B74A8F22585675EFD6214927ECXX1

This issue can be caused when there is a missing entry in the Enterprise Vault Directory Database for the mailbox folder that is associated with the affected item(s). This can be due a restore of the EnterpriseVaultDirectory database that was backed up prior to the item being archived in the users mailbox. 

Missing ArchiveFolder in the EnterpriseVaultDirectory database and be verified by running an EVSVR => Verify => Archives operation. If it is verified that there are missing Archive or Archive Folder entries in the EV Directory database, an EVSVR => Repair => ArchivesDirectory operation can be performed. 

For more information regarding EVSR please see the Enterprise Vault Utilities Guide. 

NOTE: The EVSVR Repair operation only works for Exchange Mailbox and File System Archives. If experiencing the issue with any other type of archive please call technical support. 

NOTE: Before running any EVSVR Repair operations always back up the EV Related SQL databases.