Error Message

DTRACE Information:
To validate if this is the issue a DTRACE is needed, please perform the following steps on the Enterprise Vault (EV) server while re-creating the issue.


DTRACE the process EvLotusDominoPolicySyncTask and DirectoryService for no less than 5 minutes while re-creating the issue.
Open the log file created and search for either of the following the strings:

(EvLotusDominoPolicySyncTask)    <45192>    EV-H    {DirectoryCache.InsertEntry} Exception: Primary key is not a string|Parameter name: dr Info:KVS.EnterpriseVault.Directory.DirectoryDS+EVDominoServerViewRow Diag: Type:System.ArgumentException ST:   at KVS.EnterpriseVault.Directory.DirectoryDataset.GetEntryInfo(DataRow dr, String& entryId, String& entryName)|   at KVS.EnterpriseVault.Directory.DirectoryCache.InsertEntry(DataRow dr) Inner:None
(EvLotusDominoPolicySyncTask)    <45192>    EV-M    {EvDominoServerPool.Load} Testing connectivity to server [CN=EVDG01/OU=EV/O=MYEV/C=COM]
(EvLotusDominoPolicySyncTask)    <45192>    EV-M    {DomServer.PingServer} Pinging server [CN=EVDG01/OU=EV/O=MYEV/C=COM]
(EvLotusDominoPolicySyncTask)    <45192>    EV-M    {DomServer.PingServer} Exception: 2051 [Unable to find path to server. Check that your network connection is working. If you have a working connection, go to Preferences - Notes Ports and click Trace to discover where it breaks down.] Info: Diag: Type:System.ApplicationException ST:   at DomServer.PingServer(String serverName) Inner:None
(EvLotusDominoPolicySyncTask)    <45192>    EV~E    |Event ID: 40966 A program fault has raised an exception.|Exception: Failed to determine server connectivity - 2051 [Unable to find path to server. Check that your network connection is working. If you have a working connection, go to Preferences - Notes Ports and click Trace to discover where it breaks down.]|Diagnostic: |Type: System.ApplicationException|Reference: |Command Line: "D:\Program Files (x86)\Enterprise Vault\EvLotusDominoPolicySyncTask.exe" -URL:tcp://10.110.29.29:30043/b883c5b5_0d90_4560_812f_5c47ab38d976/KVS.EnterpriseVault.ProcessManager8831736 -CUSTOM:1F0014F910214C24F905DE117FA95F6D91012t00EVMBX01|False|| |Application Domain: EvLotusDominoPolicySyncTask.exe|Process Id: 38672|Thread Id: 45192|Stack Trace:    at DomServer.PingServer(String serverName)|   at KVS.EnterpriseVault.LotusDomino.Common.DominoMailboxHelper.EvDominoServerPool.Load(String notesDomainEID, String domainName)|   at LotusDominoMailboxPolicySyncTask.DominoMailboxPolicySyncTaskProcessor.TaskMain(String[] args)
(EvLotusDominoPolicySyncTask)    <45192>    EV~E    |Event ID: 41118 The Domino Mailbox Provisioning task 'Domino Provisioning Task for MYEV' has been aborted.

The customer migrated EVDG server from EVDG01 to EVDG02 using migration wizard.  EVDG01 is no longer present in the environment but provisioning task is trying to test connection still to EVDG01.

1. Create a new Veritas support case
2. Put EV in backup mode
3. Collect full VQA so that ALL data including SQL is in the VQA and add to the new Veritas support case
4. Backup Enterprise Vault databases in SQL
5. Contact Veritas support for assistance (TSE to review internal notes)

See also technote 100014977 for a similar issue.