SMTP archived items are exported as MSG files by Discovery Accelerator.
Article ID: 100047739
Updated On:
Description
Error Message
Pop-up thrown when double clicking on a file:
Opening File
You should only open files from a trustworthy source.
File: {file name here with EML extension}
Would you like to open the file or save it to your computer?
[Open] [Save] [Cancel]
[] Always ask before opening this type of file
Cause
The message types currently known to be affected by this issue are Bloomberg, Instant Messages and Faxes. SMTP and Social items are exported properly with the EML file extension.
Resolution
This issue has been resolved in the following release:
Enterprise Vault 12.5.2
https://www.veritas.com/support/en_US/downloads/update.UPD334575
Issue/Introduction
Certain items that are archived into Enterprise Vault (EV) through SMTP Archiving and stored in SMTP archives are archived as EML files but Discovery Accelerator (DA) exports them as MSG files. This causes opening these files to throw a warning with the file name showing the EML extension and requires clicking on the OK button to open in Outlook.
Additional Information
JIRA: CFT-2841
SW Download: UPD334575
Was this article helpful?
Yes
No
Powered by
