Microsoft Outlook 2019 Volume License (VL) Displays Enterprise Vault (EV) Office Mail App (OMA) as Empty/Blank Box

book

Article ID: 100047740

calendar_today

Updated On:

Description

Error Message

Office Mail App does not display icons thereby displaying empty box.

Cause

Changes to Outlook APIs

Resolution

This issue has been addressed in Enterprise Vault 14.1.2. Refer Download Center for upgrade.

Issue/Introduction

When using Outlook 2019 Volume License (VL) and some newer Outlook 2016 Click To Run (CTR) versions, the OMA icons do not show thereby displaying an empty/blank box.

Additional Information

JIRA: CFT-2842