Unable to delete EV Hold Tasks after the Task data was moved to a new preservation location.
Article ID: 100047799
Updated On:
Description
Error Message
2020-06-02 16:04:40,074 INFO [icp.collection.TaskJobRunHook] (running-thpool.jobmanager.1.70731.1.5.6.3225455542340164781:) Release hold job for task 0.27.6.1 exited without setting task in to final state - state was RELEASING
2020-06-02 16:04:40,091 WARN [esa.jobmanager.JobManager] (exception-thpool.jobmanager.1.70731.1.5.6.3225455542340164781:) job 1.5.6.3225455542340164781 failed with exception
com.teneo.esa.common.exception.TeneoRuntimeException: [#80000] Common Services Error : cannot create directory - \\OldServerName\CollectionData\MatterName\0.27.6.1-20200507-112954-510
2020-06-03 11:42:54,953 WARN [esa.jobmanager.JobManager] (exception-thpool.jobmanager.3.126802.1.5.6.3225455542340164785:) job 1.5.6.3225455542340164785 failed with exception
com.teneo.esa.icp.collection.EsiCollectionException: [#422228] Could not delete task 0.27.6.1
Caused by: com.teneo.esa.icp.esipackage.EsiPackageException: [#424230] Unable to delete package data directory: \\OldServerName\CollectionData\MatterName\0.27.6.1-20200507-112954-510. Please ensure that it is reachable and not in use.
Cause
Data related to the EV Hold tasks was moved to a new location and eDP 'Move' function was not employed prior to the move. All pointers within the eDP database continue to point to the original preservation server.
Resolution
Note: Please contact Veritas Technical Support in order to switch the status of the 'release_failed'; this will allow for
a new attempt to delete the task after the following steps have been accomplished.
1. Create the new preservation location under All Cases > Locations > Add
2. Use the 'Move' feature to point the Collection to the new Location.
3. Once the Veritas TSE has reverted the status of the task back to 'SUCCESS', the deletion should be successful.
Issue/Introduction
