Placeholder Shortcuts cannot be recalled from Dell EMC Celerra/VNX file systems after changing the VSA password.
Article ID: 100047813
Updated On:
Description
Error Message
Retrieval of Placeholder Shortcuts fails with error "Cannot open the file. Make sure a disk is in the drive you specified"
Cause
As stated in the Enterprise Vault Documentation, there are pre-requisites for configuring archiving from Dell EMC Celerra / VNX devices, including the VSA user account when creating the HTTP Secondary Connection to the target file system. One of the parameters is the actual password for the user account. If the user account password was changed it has to be reset for the respective HTTP Connection.
Resolution
1. Log on to the Celerra / VNX Control Station, i.e. using Putty, using an account with sufficient privileges to execute the following commands; please refer to Dell EMC documentation for details.
2. Disable the cid (connection id)
fs_dhsm -connection <fs_name> -modify <cid> -state disabled
3. Modify the password for VSA user account
fs_dhsm -connection <fs_name> -modify <cid> -password
4.Enable the cid
fs_dhsm -connection <fs_name> -modify <cid> -state enabled
5. Restart the Enterprise vault Admin Service
