Workaround

For configurations where the Folder Shortcuts option is not used, or was disabled, in order to remove the ArchiveFolder references to empty folders, therefore no longer being shown in EVS, the official Storage Registry key DeleteEmptyFolders can be implemented to clear these references in an automated manner.

Keep in mind that if the Folder Shortcuts option was used previously, there will be Folder Shortcut .url files on the file system folders of the File Server that were created when the Task processed the Volume target. By using the DeleteEmptyFolders Registry key, these .url files would become orphaned and should ideally be removed from the file system to avoid confusion when trying to access EVS using these url files..

For details on how to implement the DeleteEmptyFolders Registry key please refer to the Enterprise Vault (EV) product documentation folder within the EV installation directory. The Registry_Values.pdf describes the different sections including the keys under Storage.

The FSA Archiving Task process works as a multi-threaded processing that walks the file system structure and creates ArchiveFolder references to every folder under the Archive.

This includes any empty folders or folders that do not contain any eligible items as per Policy Rule, as well as items where the eligibility would occur in the future.

When the Folder Shortcuts option is enabled, every folder processed will have a unique Folder Link .url file that allows users to quickly access the corresponding folder within EVS.

Currently this behaviour is by design.

Veritas Technologies LLC has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Veritas Technologies LLC is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Veritas Technologies LLC. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see http://www.veritas.com.