Error Message

Error seen from a Dtrace of EvNetAppCModePHSvr process:

{CNetAppCModeFiler::CheckFPolicy:#401} NetAPP ONTAP API Err 13011.

{CNetAppCModeFiler::CheckFPolicy:#405} NetAPP ONTAP API Errstr: HTTP POST - URL not found

Following the restart of the EV Admin service, the EvNetAppCModePHSvr process starts the initialisation of the connection to the C-Mode SVM targets and the registration against the existing FSA policy within the FPolicy feature for each SVM target.

As part of the initialisation, the EV server will establish Control Channel connections to each node in the cluster and initialise the Privileged Data Access (PDA) to the file systems hosting the CIFS shares.

This procedure is performed by means of API instructions via ONTAPI.

In order for these mechanisms to be initialised correctly, the EV server utilizes HTTPS protocol as the Transport, using port 443, unless the default port for HTTPS communication was changed.

There are specific configuration parameters stored within the Enterprise Vault Directory database for this API level communication.

These parameters are usually configurable via the Administration Console (VAC), under Site Properties | Advanced Tab | File System Archiving, however one of the parameters in the Database controls whether to override the settings defined at the Site level (VAC).

If these parameters are not defined correctly, the EV server will not be able to establish these communication methods and the registration against FPolicy will fail.  

Further analysis of the information provided within the Dtrace log shows the actual parameters used when the error occurs:

{CModeConfiguration::ReadConfigurationFromExtendedSettings:#131} Fetched 'ES_EVSVRCModeUseSiteSettings', Use CMode settings at Site [No].

{CModeConfiguration::ReadNetAppCModeExtendedSettings:#80} Fetched '[ES_EVSVRCModeTransportStyle]' setting [value: 0].

{CModeConfiguration::ReadNetAppCModeExtendedSettings:#90} Fetched '[ES_EVSVRCModeIgnoreServerCertVerification]' setting [value: 2].

{CModeConfiguration::ReadNetAppCModeExtendedSettings:#100} Fetched '[ES_EVSVRCModeServerPort]' setting [value: 443].

With the above configuration there will be a conflict between Protocol and Port, which explains the error described above.

If the above error or described condition is seen, the recommendation is to engage Veritas Technical Support for proper assistance. In order to fix this issue, it is necessary to perform manual changes to Database references, which requires supervision of qualified professionals.

Recalling File System Archiving (FSA) Placeholders from NetApp C-Mode CIFS shares fails.

An issue has been reported following an upgrade of Enterprise Vault (EV) where the EV server registration against FPolicy as the External-Engine fails with an error.