Enterprise Vault (EV) Directory Service fails with a series of Event ID 13360 with error 'Class not registered' causing rest of the EV services to also fail.

Description

Error Message

Following events are seen in the Event Viewer :

Log Name: Veritas Enterprise Vault Source: Enterprise Vault Date: 6/22/2020 7:40:06 AM Event ID: 13360 Task Category: Directory Service Level: Error Keywords: Classic User: N/A Computer: EV0001.EVLAB.COM Description: An error was detected while accessing the Vault Database 'Provider=SQLOLEDB;Server=AUEVSQLServer0001\sql01;Database=MASTER;Integrated Security=SSPI' (Internal reference: {CADODataAccess::ExecuteSQLCommand} [d:\builds\16_\ev\v-m-s\sources\source\common\adointerface\adodataaccess.cpp, lines {1326,1328,1347,1379}, built Nov 1 13:10:58 2018]):

Description:

Class not registered SQL Command: SELECT name FROM sysdatabases WHERE name = N'EnterpriseVaultDirectory' Additional Microsoft supplied information: Source: Provider Number: 0x80040154 SQL State: Native Error: -2147221164 HRESULT 0x80040154

Multiple instances of Event 13360 will show different SQL queries being fired by the Directory Service.

Other EV processes throw the following errors :

Log Name: Veritas Enterprise Vault Source: Enterprise Vault Date: 6/22/2020 10:11:30 PM Event ID: 4209 Task Category: Storage Server Level: Error Keywords: Classic User: N/A Computer: EV0001.EVLAB.COM Description: Could not obtain the service entry identifier for this service Service name: EnterpriseVaultStorageService Error: Class not registered (0x80040154) Internal reference: GSEID/ECBS

Log Name: Veritas Enterprise Vault Source: Enterprise Vault Date: 6/22/2020 10:11:30 PM Event ID: 40966 Task Category: Monitoring Level: Error Keywords: Classic User: N/A Computer: EV0001.EVLAB.COM Description: A program fault has raised an exception.

Exception: Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)) Diagnostic: HRESULT: 80040154 Type: System.Runtime.InteropServices.COMException Reference:

Command Line: "C:\Program Files (x86)\Enterprise Vault\EVMonitoring.exe" -URL:tcp://192.168.2.115:15004/08b525dd_38e5_4719_ade2_6c78cd95d3c3/KVS.EnterpriseVault.ProcessManager19473824 Application Domain: EVMonitoring.exe Process Id: 13380 Thread Id: 11700 Stack Trace: at KVS.EnterpriseVault.Interop.DirectoryConnectionObjectClass.IDirectoryPublicV51_EnumComputersBySite(String entryID, String requestedAttributes) at KVS.EnterpriseVault.Common.Computer.GetComputerEntryIds(String siteId, String computerAltName)

Log Name: Veritas Enterprise Vault Source: Enterprise Vault Date: 6/22/2020 10:11:31 PM Event ID: 40966 Task Category: File Server Archive Manager Level: Error Keywords: Classic User: N/A Computer: EV0001.EVLAB.COM Description: A program fault has raised an exception.

Exception: The type initializer for 'KVS.EnterpriseVault.FileServerArchive.Computer' threw an exception. Diagnostic: Type: System.TypeInitializationException Reference:

Command Line: "C:\Program Files (x86)\Enterprise Vault\EVFileSvrArcMngr.exe" -URL:tcp://192.168.2.115:15004/08b525dd_38e5_4719_ade2_6c78cd95d3c3/KVS.EnterpriseVault.ProcessManager64880701 Application Domain: EVFileSvrArcMngr.exe Process Id: 5640 Thread Id: 4936 Stack Trace: at KVS.EnterpriseVault.FileServerArchive.Computer.get_SiteId() at KVS.EnterpriseVault.FileServerArchive.FileServerArchiveManager.WaitforComputerEntryID() at KVS.EnterpriseVault.FileServerArchive.FileServerArchiveManager.SetFileServerManagementUrl() at KVS.EnterpriseVault.FileServerArchive.FileServerArchiveManager.WaitForDirectoryServiceThenStartRetreivalThreads() at System.Threading.ThreadHelper.ThreadStart_Context(Object state) at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Threading.ThreadHelper.ThreadStart()

Log Name: Veritas Enterprise Vault Source: Enterprise Vault Date: 6/29/2020 5:26:42 AM Event ID: 4209 Task Category: Task Controller Service Level: Error Keywords: Classic User: N/A Computer: EV0001.EVLAB.COM Description: Could not obtain the service entry identifier for this service Service name: EnterpriseVaultTaskControllerService Error: Class not registered (0x80040154) Internal reference: GSEID/ECBS

Log Name: Veritas Enterprise Vault Source: Enterprise Vault Date: 6/29/2020 5:27:52 AM Event ID: 4209 Task Category: Shopping Service Level: Error Keywords: Classic User: N/A Computer: EV0001.EVLAB.COM Description: Could not obtain the service entry identifier for this service Service name: EnterpriseVaultShoppingService Error: Class not registered (0x80040154) Internal reference: GSEID/ECBS

Cause

When a Process Monitor trace is taken during issue re-production, it shows the following :

This issue happens if the msadce.dll file is missing or if the folder path “C:\Program Files (x86)\Common Files\System\msadc” is unavailable.

The msadce.dll is a part of Microsoft Cursor Service for OLE DB which is a part of the Operating System. This library is used by the Directory Service to parse the response to the queries received from SQL.

Resolution

Ensure the folder path “C:\Program Files (x86)\Common Files\System\msadc” is correct and accessible, and that the library msadce.dll is present in it.

Issue/Introduction

Enterprise Vault (EV) Directory Service fails with a series of Event ID 13360 with error 'Class not registered' causing rest of the EV services to also fail.

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