Error Message

<< Job Status Log >>
An error occurred while running ExchangeAutoDiscovery during ExchangeCollection. Status code 3.

Collection job info:  TaskRunID: 0.34.6.82 Task ID: 0.27.6.82 Message: An error occurred while running ExchangeAutoDiscovery during ExchangeCollection Type: EXCHANGECOLLECTION_ERROR

<< ExchangeAutoDiscovery_output.log >>
ERROR angeAutodiscover - System.Net.WebException: The remote server returned an error: (500) Internal Server Error.

Communications with the Exchange services cannot be established.

The Issue is environmental and not related to the eDP product. 

Suggested areas to verify:
a. Verify the Exchange services are running.

b. Firewall Ports to open:

1. Direct MAPI connection. MAPI RPC calls are made through DCOM ports 1024-65535 (see http://support.microsoft.com/kb/154596/)
2. EWS uses port: 443
3. mail routing uses port: 25
4. SMTP relay uses port: 587
5. O365 POP uses port: 995 w/encrypted method: SSL
     IMAP uses port: 993 w/encrypted method: SSL
     SMTP uses port: 587 or 465 w/encrypted method: TLS

c. Exchange Source Account must:
–have permission to open other mailboxes
–belong to a Local Administrator group (on the eDiscovery appliance)
 
–include the following "admin account" permissions

For an individual target mailbox setup:
–Read
–Open mail send queue
–Execute
–Read metabase properties
–Read permissions
–Read properties
–Receive as

For mailbox store access, add these permissions to those above:
–List contents
–List objects
–Create name properties in the information store
–Administer information store
–View information store status