Enterprise Vault Search (EVS) fails with an error '404' when launched via the search button in Microsoft Outlook
Article ID: 100048052
Updated On:
Description
Error Message
Client trace will reveal the following (for Enterprise Vault Search):
Launching EV web application in Outlook: https://EV/EnterpriseVault/search/shell.aspx?server=EXMB1&mbx=SMTP:user1@evrpslab.com&vaultid=17872B31D86F58D4B9BAB62585DA24C121110000EV&NAV=0
Snippet from IIS Log on the Enterprise Vault Server:
192.168.2.115 GET /EnterpriseVault/search/shell.aspx server=EXMB1&mbx=SMTP:user1@evrpslab.com&vaultid=17872B31D86F58D4B9BAB62585DA24C121110000EV&NAV=0 443 - 192.168.2.141 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/64.0.3282.140+Safari/537.36+Edge/17.17134 - 404 19 0 0
Cause
This issue can be caused if request filtering is enabled in the IIS on the 'Search' virtual directory.
Resolution
Edit the rule configured in 'Request Filtering' under the 'Search' virtual directory and remove '.aspx' from the Applies To field.
Note: An IIS restart might be needed for this change to take effect.
