Legal hold notices are missing the FROM value in the recipient email header
Article ID: 100048114
Updated On:
Description
Error Message
No Error Messages
Cause
The source Exchange Organization is using a MAPI CDO application that modifies or removes the following variables from the email header:
MAPI property tag = "0x0042001E" type = "PT_STRING8">
PR_SENT_REPRESENTING_NAME,PR_SENT_REPRESENTING_NAME_A,ptagSentRepresentingName
Resolution
1. The organization's Exchange team will need to modify the MAPI CDO application to allow the above property tag to be included in the outgoing recipient email.
2. You can verify that the information in the From: field is being sent to the SMTP server by adding debug logging.
- Navigate to System > Logs > Settings tab.
- Click the Add button at the bottom right.
- Enter the following information:
- Module Name: log4j.category.org.apache.cxf
- Log Level: Debug
- Duration: Temporary
- NOTE: This entry will be removed at the next services restart or can be removed manually by clicking on the garbage can icon at the far right.
Log Setting:
- In All Legal Holds:
- Create a Test Legal Hold
- Add a Custodian or System Admin Notice
- Check Send Now and Save.
- Open that day's server log in D:\CW\v##\logs
- Search the for the value
- The text entered into the From field should follow that value.
- For example:
LH Admin
- For example:
- Search the for the value
Issue/Introduction
The text entered in the From: field when setting up a custodian notice is missing in the header of the email received by the custodian.
Hold Notice Setup Screen:
Normal Notice Email Header:
Problem Notice Email Header:
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