After upgrading or repairing an Enterprise Vault installation, items that were migrated to secondary cloud storage may fail to retrieve.
Article ID: 100048154
Updated On:
Description
Error Message
Log Name: Veritas Enterprise Vault
Source: Enterprise Vault
Date: [date]
Event ID: 28944
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: [server]
Description:
The 3rd party storage system application 'OST Streamer' has logged the following message:
CStreamerObject::Init(): method failed
Reason = 0x80070057
Description = OST API sts_open_server() failed with error: 2060001 - 'one or more invalid arguments'.
Cause
Configuring the AWS C2S storage migrator may require updates to the cacert.pem file located in installpath\OST\x64 on the EV servers. By default, the installation path is C:\Program Files (x86)\Enterprise Vault. During upgrade or repair of EV, this file is overwritten.
Resolution
Ensure the Certificate Authority (CA) certificate is present in the cacert.pem file, as detailed here:
https://www.veritas.com/content/support/en_US/doc/128141216-129303953-0/v128219344-129303953
There are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. However, the issue has been addressed in the revision of the product specified at the end of this article.
Please contact your Veritas Sales representative or the Veritas Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.
This issue has been addressed in EV 14.2.0.
Issue/Introduction
Additional Information
