Event ID: 3328 Failed to disable a user mailbox. This could be due to insufficient permissions or the mailbox may have been deleted.
Article ID: 100048171
Updated On:
Description
Error Message
V-437-3328
Cause
In this instance, it appears there were corrupted MAPI profiles.
Resolution
Perform the following steps
1. Stop the Enterprise Vault Task Controller Service
2. Go to Control Panel > Mail (32 bit)
3. Click on Show Profiles and delete all profiles beginning with EV__ as they should not remain
4. Restart all Enterprise Vault services, including the Task Controller Service
5. Run the wizard again
Note: If the issue persists, ensure that the Vault Service Account (VSA) has all the correct permissions. Please see the link in Related articles.
Was this article helpful?
Yes
No
Powered by
