Configured backup directory path "caseBackups" must be absolute when sharing the directory
Article ID: 100048187
Updated On:
Description
Error Message
From Job log:
Case restore failure: 0.2.1.6/0.6.51.1000168140/Example Case/Example Case
com.teneo.esa.esacase.CaseManagerException: [#201009] Configured backup directory path "caseBackups" must be absolute when sharing the directory
com.teneo.esa.esacase.CaseManagerImpl.getBackupRootDirectory(CaseManagerImpl.java:484)
Cause
This is caused by the particular node being restored to not having the esa.case.backupDir set to a network path. As the esa.case.backupDir is a private property, it may not have been updated on all the nodes.
Resolution
1. Ensure a network path where the backups are to be placed is reachable from all nodes using the FireDaemon account.
2. Set esa.case.backupDir to the network path specified in step 1 on all nodes.
Issue/Introduction
When attempting to restore a case to a node in a Distributed Architecture (DA) it will fail with the error message below. It may fail on some nodes or on all of them (including the cluster master).
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