Error Message

The Information Classifier service is unable to contact Enterprise Vault

The VIC Logs will show the following:

2020-09-09 16:31:27,885 WARN  {vic:10076} [/propertyDefinitions] [HttpAuthenticator] NEGOTIATE authentication error: Authentication Failed

2020-09-09 16:31:27,901 ERROR {vic:10076} [/propertyDefinitions] [TagPropertyDefinitionsClient] Call to tag property definitions url failed.  Url=[https://evserver1.ev.local/EnterpriseVault/ClassificationTagPropertyDefinitions.aspx], Status=[Unauthorized]

2020-09-09 16:31:27,901 ERROR {vic:10076} [/propertyDefinitions] [ResourceExceptionMapper] Internal Server Error (500): Internal Server Error

! com.veritas.vic.policyManager.exceptions.PolicyException: Tag property definitions not available

! at com.veritas.vic.policyManager.data.TagPropertyDefinitionsClient.getTagPropertyDefinitions(TagPropertyDefinitionsClient.java:60)

! at com.veritas.vic.policyManager.resources.TagsResource.getTagPropertyDefinitions(TagsResource.java:173)

! at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

! at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)

! at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

Enable the Data Access Account in Active Directory and ensure it is not locked. Additionally, ensure the account has read\write access to the VIC Policies location and that the password stored in the 'Data Access Account' tab in the properties of the Directory object is correct.