Enterprise Vault Indexing Service will not start due to Event ID 41024.
Article ID: 100048411
Updated On:
Description
Error Message
Log Name: Veritas Enterprise Vault
Source: Enterprise Vault
Event ID: 41024
Task Category: Index Volumes Processor
Level: Error
Computer: EVSERVER1.EV.LOCAL
Description:
The EVIndexVolumesProcessor process could not be started due to the following error:
Unable to access Process Manager
Check the privileges on the account that launched the process.
V-437-41024
Cause
This issue is typically related to name resolution issues when attempting to communicate to the EV server name.
Resolution
Ensure that the EV server name resolves to the correct IP address. This can be done by performing a ping and nslookup on the FQDN of the server. From an Administrator CMD prompt run the following to validate the IP address that is returned is correct. Replace the server name with the server name showing in the event.
ping EVSERVER1.EV.LOCAL
nslookup EVSERVER1.EV.LOCAL
Also, ensure there are no C:\Windows\System32\drivers\etc\hosts file entries pointing to an incorrect IP address or same hostname pointing to two different IP addresses in an environment with multiple servers.
Issue/Introduction
