Error Message

Job Log:
Failed: Keystore was tampered with, or password was incorrect

Server Log:
Exception in installing the server certificate required for HTTPS

The combination of the two errors means that eDiscovery Platform (eDP) is unable to open the cacerts keystore located in C:\jdk-8uXXX-windows-x64\jre\lib\security. (Replace XXX with the matching number from your installation)

The default password for cacerts is:
changeit

Please take the following steps to update the password in cacerts and property browser to be the default password (or your password of choice if required).
1. Update the cacerts keystore located in C:\jdk-8uXXX-windows-x64\jre\lib\security to the default password.
a. Navigate to C:\jdk-8uXXX-windows-x64\jre\lib\security
b. Make a backup copy of cacerts named cacerts.XXXXXXXX (replace the XXXXXXXX with the date)
c. Open a command prompt
d. Run this command:
keytool -keystore cacerts -storepasswd
e. It will prompt: Enter keystore password.  Enter the currently known password.
f. It will prompt for New keystore password.  Enter:
changeit
g. It will prompt to Re-enter new keystore password: Enter
changeit

2. Update esa.cert.keystore.password to the correct password:
a. Log into eDP as an administrator.
b. System > Support Features > Property Browser
c. In Name of property to change put:
esa.cert.keystore.password
d. In New Value (leave blank to remove) put:
changeit
e. Place a check in Confirm change. Are you sure?
f. Hit Submit.
g. If it returns: Added new System property esa.cert.keystore.password with value 'changeit', then the password value was already correct.
OR
h. If it returns: The current value of System property esa.cert.keystore.password is already 'changeit', then the password was already correct.
OR
i. If it returns: The value of System property esa.cert.keystore.password successfully changed, it will list both the old password and the new one.

3. Once the passwords from the property and cacerts match, try another O365 collection.

Error Message