Empty or invalid response received from server popup occurs when logging into eDiscovery Platform
Article ID: 100048452
Updated On:
Description
Error Message
Empty or invalid response received from server
Cause
This is caused by corruption of the Post-Processing data for one of the cases that are active.
Resolution
Rerun Post-Processing in all cases.
1. Complete a full node backup (Clearwell Utility option 1) using the following options:
a. Do you like log files to be backed up? (y, n) choose n
b. Would you like to include case backups? (y, n) choose n
2. Upon completion of the backup, do not restart services.
Start Clearwell Services? (y/n) choose n
3. Navigate to D:\CW\Vxx\ and open a command prompt (replace XX with the appropriate version number)
4. Run this command:
b admin-client diagnostics idxPostProcessingForAllCases
5. When the command finishes, start all services (Clearwell Utility option 4).
NOTE: This issue has been observed in a Distributed Architecture (DA) environment with users who have access to a lot of cases. If a customer is using eDP 10.2.6, contact Support to obtain the patch or upgrade to eDP 10.2.7. If the problem persists, further investigation may be needed.
Issue/Introduction
After some time, the loading will stop and a popup message will be displayed (see error section below). Clicking OK removes the popup but the Active Cases are never shown.
Additional Information
