Error Message

The following event will occur in the Veritas Enterprise Vault event logs:

Log Name:      Veritas Enterprise Vault
Source:        Enterprise Vault
Date:          9/22/2020 9:14:59 AM
Event ID:      41369
Task Category: Index Admin Service
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      ev1.ev.local
Description:
An error occured while synchronizing Indexing Engine metadata for Index volume 13440237A1A0EEF45AA584C107C65DE82_24476 [Archive EntryId: 13440237A1A0EEF45AA584C107C65DE821110000evserver1
Error Details: Unable to extract error information. 

The Indexing Service never completes its initialization to be fully functional because it fails to synchronize the metadata for a given index volume(s).  The following 41302 event should occur after it's restarted stating that it's functioning and searches will complete. 

Log Name:      Veritas Enterprise Vault
Source:        Enterprise Vault
Date:          9/22/2020 11:57:32 AM
Event ID:      41302
Task Category: Index Admin Service
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      ev1.ev.local
Description:
The Indexing Service has completed its initialization. The service is now functioning fully.

A Dtrace of the EVIndexAdminService may show the following:

(EVIndexAdminService)        EV-H    {IVMetadataSync} Exception: Insufficient memory to continue the execution of the program. Info:Unable to extract error information. Diag: Type:System.OutOfMemoryException ST:   at System.Text.StringBuilder.ExpandByABlock(Int32 minBlockCharCount)|   at System.Text.StringBuilder.Append(Char* value, Int32 valueCount)|   at System.Text.StringBuilder.AppendHelper(String value)|   at System.Text.StringBuilder.Append(String value)|   at Symantec.EnterpriseVault.Indexing.Admin.IVMetadataSync.ExtractError(Exception ex) Inner:None
(EVIndexAdminService)        EV~W    |Event ID: 41369 An error occured while synchronizing Indexing Engine metadata for Index volume 13440237A1A0EEF45AA584C107C65DE82_24476 [Archive EntryId: 13440237A1A0EEF45AA584C107C65DE821110000evserver1].|Error Details:|Unable to extract error information.

Note: Restarting the indexing service or rebooting the EV server will result in the same error on the same volume. 

Rebuilding index volume or even renaming the index volume folder will not resolve it as it's a failure of the Indexing Engine to properly read and synchronize the index volume(s) in the database.  Contact Veritas Technical Support to correct this issue.