Veritas Information Classifier fails to launch and generates a status code 500.21 error

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Article ID: 100048474

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Updated On:

Description

Error Message

 

Handler "httpplatformhandler" has a bad module "httpPlatformHandler" in its module list

 

Cause

 

This issue is caused by missing entries from ApplicationHost.config located in the C:\Windows\System32\inetsrv\config folder path.

This can be verified by launch IIS and navigating to the 'vic' virtual directory  

 

In the middle pane, double click the Modules feature.

In the Modules list, httpPlatformHandler will be missing.

 

 

Resolution

 

- Launch a command prompt - perform an iisreset /stop

- Make a backup copy of C:\Windows\System32\inetsrv\config\ApplicationHost.config.

- Add the following lines to the C:\Windows\System32\inetsrv\config\ApplicationHost.config file.

 

to the GlobalModules section.

 

 

to the modules section.

- Launch a command prompt - iisreset /start

 

Issue/Introduction

Veritas Information Classifier fails to launch properly and generates a status code 500.21 error.