Error Message

From gateway-service.log:
2020-09-23 10:22:30,391    6450        INFO      Service-Start      Connector vm://jyrus-mq-global Stopped    []    o.a.a.b.TransportConnector
2020-09-23 10:22:30,392    6451        INFO      Service-Start      Closing org.apache.xbean.spring.context.ResourceXmlApplicationContext@27341bc7: startup date [Wed Sep 23 10:22:26 CDT 2020]; parent: org.springframework.context.support.ClassPathXmlApplicationContext@7db4aa68    []    o.a.x.s.c.ResourceXmlApplicationContext
2020-09-23 10:22:30,392    6451        INFO      Service-Start      Apache ActiveMQ 5.7.0 (jyrus-mq-global, ID:GC-CO-SV184P1-59608-1600874546963-0:1) is shutting down    [activemq.broker=jyrus-mq-global]    o.a.a.b.BrokerService
2020-09-23 10:22:31,240    7299        INFO      Service-Start      Connector openwire Stopped    [activemq.broker=jyrus-mq-global]    o.a.a.b.TransportConnector
2020-09-23 10:22:31,246    7305        INFO      Service-Start      PListStore:[D:\Nexidia\Search Grid\gateway-node\message-broker\jyrus-mq-global\tmp_storage] stopped    [activemq.broker=jyrus-mq-global]    o.a.a.s.k.p.PListStore
2020-09-23 10:22:31,246    7305        INFO      Service-Start      Stopping async queue tasks    [activemq.broker=jyrus-mq-global]    o.a.a.s.k.KahaDBStore
2020-09-23 10:22:31,246    7305        INFO      Service-Start      Stopping async topic tasks    [activemq.broker=jyrus-mq-global]    o.a.a.s.k.KahaDBStore
2020-09-23 10:22:31,246    7305        INFO      Service-Start      Stopped KahaDB    [activemq.broker=jyrus-mq-global]    o.a.a.s.k.KahaDBStore
2020-09-23 10:22:31,452    7511        INFO      Service-Start      Apache ActiveMQ 5.7.0 (jyrus-mq-global, ID:GC-CO-SV184P1-59608-1600874546963-0:1) uptime 4.793 seconds    [activemq.broker=jyrus-mq-global]    o.a.a.b.BrokerService
2020-09-23 10:22:31,453    7512        INFO      Service-Start      Apache ActiveMQ 5.7.0 (jyrus-mq-global, ID:GC-CO-SV184P1-59608-1600874546963-0:1) is shutdown    [activemq.broker=jyrus-mq-global]    o.a.a.b.BrokerService
2020-09-23 10:22:31,582    7641        ERROR     Service-Start      Terminating service due to uncaught exception on thread "Service-Start"    []    c.n.j.FATAL
java.net.UnknownHostException: SERVER1

This is caused by specifying an account without local administrative rights as the Nexidia account during either an upgrade or install of eDP.  This results in the local-properties.xml having an incorrect host specified and the service being unable to communicate with Nexidia.
 

There are 2 possible solutions:

Solution 1
Update the local-properties.xml to reflect the correct HOST or IP Address of the eDP server.
1. Edit C:\Program Files\Nexidia\Search Grid 2.0\etc\local-properties.xml
i. Change the value for nexidia.searchgrid.this.public.bindAddress to either the HOST name or IP address of the eDP server
ii. Change the value for nexidia.searchgrid.gateway.public.address to either the HOST name or IP address of the eDP server
2. Save the changes.
3. Start the affected Nexidia service.
4. If it fails, attempt the second solution.

Solution 2
Uninstall/reinstall the Nexidia part of eDP.
1. Log in as the IGC account

2. Uninstall Nexidia Search Grid and all language packs.

2. Delete these 3 folders:
C:\Program Files\Nexidia
C:\Program Files (x86)\Nexidia
D:\Nexidia

3. Run InstallClearWell.bat from the eDP 9.5 binaries > Select Modify

4. Select Nexidia Search Grid 2.0.2.2 > Next

5. Specify the domain\EsaApplicationService Account and Password when prompted for Login credentials > Next
NOTE: This account must be the exactly the same as the logon account shown for the EsaApplicationService: Firedaemon account.

6. Allow it to stop services > Next > Finish install.

7. After install complete, set all 3 of the services below to automatic:
EsaNxGridAgent
EsaNxGridBase
EsaNxGridGateway

7. Run this command from D:\CW\V95
audio-svc.bat start

8. Create a new case and test audio processing.