Users are unable to open archived mail items from an alternate, secondary or shared Archive hosted on remote EV server.
Article ID: 100048581
Updated On:
Description
Error Message
DCOM errors logged on EV server hosting the storage service of primary Archive for “Enterprise Vault StorageOnline Class”
Log Name: System
Source: Microsoft-Windows-DistributedCOM
Event ID: 10006
Task Category: None
Level: Error
Keywords: Classic
User: KVS\cfowler
Computer: ev2.kvs.local
Description:
DCOM got error "2147944122" from the computer 192.168.5.6 when attempting to activate the server:
{02F4B8EC-1B62-48F5-8162-6C4657E068C1}
Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 10/12/2020 9:34:20 AM
Event ID: 10006
Task Category: None|
Level: Error
Keywords: Classic
User: KVS\cfowler
Computer: ev2.kvs.local
Description:
DCOM got error "2147944122" from the computer 192.168.5.6 when attempting to activate the server:
{6642C136-4CBB-48D5-88F1-70CD703FD82D}
Dtrace of W3WP:
EV:L {VaultCreateInstanceRequest Attempt [5] to create COM object failed. CLSID [{6642C136-4CBB-48D5-88F1-70CD703FD82D} (EnterpriseVault.StorageOnline.1)] Server Name [192.168.5.6] Elapsed [0.012s] Result [The RPC server is unavailable. (0x800706ba)]
EV:H {VaultCreateInstanceRequest::CreateInstance} CLSID [{6642C136-4CBB-48D5-88F1-70CD703FD82D} (EnterpriseVault.StorageOnline.1)] Server Name [evserver1.kvs.local] Used Server Name [192.168.5.6] Num of attempts [5] Total elapsed [108.211s] Result [The RPC server is unavailable. (0x800706ba)]
EV:H {GetStorageObject:#92} Could not contact storage server. Reason: [The RPC server is unavailable. (0x800706ba)] Reference: [Get storage object: Computer name [evserver1.kvs.local], Context [VaultID: 1E2817933AC594244BF7B510DB7F87BE61110000evserver1]].
EV:H {GetStorageObject} Status: [The RPC server is unavailable. (0x800706ba)]
EV:H {CAutoStorageOnline::CreateStorageOnlineByComputerName} Status: [The RPC server is unavailable. (0x800706ba)]
:H {CAutoStorageOnline::CreateStorageOnlineByVaultId} (Exit) Status: [Exception]
EV:H {CAutoStorageOnline::GetOnlineAttachmentFileSize2:#1002} _com_error exception: [The RPC server is unavailable. (0x800706ba)]
EV:H {CAutoStorageOnline::GetOnlineAttachmentFileSize2} (Exit) Status: [The RPC server is unavailable. (0x800706ba)]
Cause
Windows firewall enabled on EV servers, but not configured for DCOM TCP & UDP ports.
Resolution
Configure Enterprise Vault Distributed COM (DCOM) services to function through a Windows Firewall.
For more information refer below article.
How to setup the Enterprise Vault Distributed COM (DCOM) services to function through a Windows 2003 / 2008 / 2012 Firewall: https://www.veritas.com/support/en_US/article.100000541
Issue/Introduction
- Update Service Location may return “Error when checking the NetBios machine name for remote EV server”
- Vault admin console hangs while accessing the task or Services for remote ev server from console.
