The Enterprise Vault SSL SMTP certificate shows incorrect details if the certificate contains the 'chain hierarchy'
Article ID: 100048642
Updated On:
Description
Error Message
The imported certificate in targets | SMTP | Properties | SMTP Archiving | Change Security shows the details ('Issue to:', 'Start date:' and 'Expiry date:') of the certification authority
Instead, the SSL certificate without the 'chain hierarchy' would properly show its own details.
Note* If Microsoft Certificate Authority (CA) is being used, then export wizard can be used to export the pfx file and un-check the box for “Include all certificates in the certification path if possible” to get the pfx file imported without the Certificate chain hierarchy.
Cause
This is a known issue with pfx certificates files containing related certificates like the Certification Authority (CA).
Resolution
Issue/Introduction
Incorrect details are shown in the security setting for the EV SSL if the certificate imported contains the chain hierarchy. Alternate names do not show additional Subject Alternative Names (SAN) originally contained in the TLS certificate, causing issues during SMTP workflow.
Additional Information
JIRA: CFT-2734 SW Download: UPD790480
