Attempts to restore some items to an Exchange mailbox fails with event ID 3176.

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Article ID: 100048804

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Updated On:

Description

Error Message

The event log will show the following event:

Log Name: Veritas Enterprise Vault
Source: Enterprise Vault
Date: 8/31/2016 2:33:59 PM
Event ID: 3176
Task Category: Retrieval Task
Level: Error
Keywords: Classic
User: N/A
Computer: evserver1.ev.local
Description:
A RetrieveMarkedItems request has failed.

Mailbox: /o=Firm/ou=First Administrative Group/cn=Recipients/cn=User1
Folder:

Error: No such host is known. (0x80072af9)

v-437-3176

 

A dtrace of the retrievaltask will show the following:

 

{VaultCoCreateInstanceEx} Attempt [1] to create COM object failed. CLSID [{F4D3EB5B-C7C5-11D1-90DB-0000F879BE6A}] Server Name [KVSVAULT] Elapsed [2.606s] Result [The RPC server is unavailable. (0x800706ba)]

[5644] (RetrievalTask) <12092> EV:H VaultCoCreateInstanceEx GetMachineNameUsingHostNameHelper failed. Server Name [KVSVAULT] Error [No such host is known. (0x80072af9)]

[5644] (RetrievalTask) <12092> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService() failed.|Hr: 0x80072af9|Retries: 0|TryLocal: false|Directory Name: KVSVAULT|

 

Notice the name of the server that is being attempted to be found. KVSVAULT.

 

Additionally, attempts to find the items in EV Search are unsuccessful.

Cause

In this case the affected shortcuts were imported into a users mailbox from a PST file that was created from another Enterprise Vault environment outside of the company. Therefore the Enterprise Vault Server [KVSVAULT] is not accessible to the end user attempting to restore these orphaned shortcuts as the original items was never archived or indexed in the current environment. 

Resolution

As these are orphaned shortcuts never intended to be accessed by the affected end user they can safely be deleted. 

Issue/Introduction

Attempts to restore some items to an Exchange mailbox fails with event ID 3176.
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