Unable to add new tags to a case with error JET_errOutOfLongValueIDs
Article ID: 100048979
Updated On:
Description
Error Message
Pop up error when attempting to add a tag:
From server log:
Tag operation failed: [#124013] Tagging Manager Error - [#124006] Tagger - Persistence Exception - While updating doc tagging data
...
[#71000] Admin Services Error : Esent Error - Esent error: JET_errOutOfLongValueIDs, Long-value ID counter has reached maximum value. (perform offline defrag to reclaim free/unused LongValueIDs) while calling JetSetColumn in function EsaEsentCursor::simplePut at line # 721
Cause
This is caused by the Esent database having run out of free LongValueIDs.
Resolution
Please contact Veritas Technical support for assistance with the issue.
Issue/Introduction
Attempting to add new tags to a case via bulk-tagging or individually to an item results in a pop-up error.
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