Error Message

The following error message occurs on Discovery Accelerator client:

Cannot Connect to Server
The server is in the process of being updated, please try again later.
 
Also, the following event occurs on the Discovery Accelerator server:
 
Log Name:      Veritas Enterprise Vault
Event ID:      41533
Task Category: Database Upgrader
Level:         Error
Description:
The database upgrader running on 'ServerName' server failed.
 
Failed to upgrade.
 
A required Enterprise Vault registry value is empty or missing. Key: 'DirectoryService' value: 'SQLServer Name'. This issue is preventing the upgrade of the database. You must run the database upgrade on a server with a full Enterprise Vault installation. You cannot run the upgrade from a remote server. If you are running on a full Enterprise Vault server you should re-run the Enterprise Vault Configuration Wizard. 

Configuration, Customer and Custodian Database was not updated in EVBAAdmin Page

In order to fix this issue perform the following steps on the DA server while logged in as the Vault Service Account:

1. Use Internet Explorer of Microsoft Edge web browser to open EVBA Admin page.  This will display a page stating the configuration database will be upgraded.
2. Click on the OK button to start the upgrade.
3. When prompted, restart the Enterprise Vault Accelerator Manager Service in the Services MMC snap-in.
4. After EVAMS has restarted, click on the OK button in the EVBAAdmin site.  This will allow the customer databases to be available for upgrading.
5. For each Customer, including the Custodian Manager, start with one Customer to update completely before moving on the next Customer:
  5.1. Click on the Customer name in the left panel below the DA server name (expand the server if needed)
  5.2. Right click on the Customer name to see the available options.
  5.3. Select the Properties option.
  5.4. Click the Update button in the lower right of the Customer's Properties page.
6. Monitor the status of update operation and wait for its completion and the status to change to Running.
7. Repeat Steps 5 and 6 for each Customer.

After performing above changes, restart Discovery Accelerator Client.

Note: If above issue remains same, kindly contact Veritas Technical Support for further assistance.