Error Message

The following may be seen in index sync report file. 

102 – Item rejected by the indexing agent
SynchronousIndexingEngineError: EV attempted to submit the item to the indexing engine but couldn’t.
The specific details (such as the error returned from the indexing engine) will be in the ItemAdditionStatusLog.RawError field.

106 – ItemPendingTooLong
If the 64bit indexing engine doesn’t acknowledge an item for more than an hour, the item would be deemed missing and marked as failed in ItemAdditionStatusLog with an error number of 106.

This issue looks to be caused by the synchronous method of updates being set to OFF instead of NORMAL within the repository.xml file.  

1. Stop Indexing Service 

2. Make a copy of the Enterprise Vault\EVIndexing\data\indexmetadata\repository.xml file

3. Update the file as follows with Find and Replace- 
    Change all following: 
    
    OFF
    
    TO 
    
    NORMAL
    
4.  Change all following Find and Replace: 
    
    OFF
    
    TO 
    
    NORMAL
    
5. Start Indexing service and perform a Complete Verify on the index volume. 

Note: When resetting the indexing engine this process will need to be repeated.