Error Message

No error occurs. A Dtrace will show the following, note the entry missing for shortcut deleted when unsuccessful and no errors.

Successful Shortcut Deletion

640 11:45:59.734 [9368] (MigratorServer) <9412> EV:M
CSaveset2::get_ContentHandlingName (Exit). hr=False [0x1]
641 11:45:59.734 [9368] (MigratorServer) <9412> EV:M
FixMessageProps: bSetRestoredDate = 1
642 11:45:59.765 [9368] (MigratorServer) <9412> EV:M
RestoreSaveset: - Shortcut deleted : 1
643 11:45:59.765 [9368] (MigratorServer) <9412> EV:M
CArchiveRestorer::RestoreSaveset (Exit) |Success  [0] |
644 11:45:59.890 [9368] (MigratorServer) <9412> EV:M
RestoreSavesets: - Number of Savesets processed : 1

Unsuccessful Shortcut Deletion

640 11:58:42.234 [8956] (MigratorServer) <5944> EV:M
CSaveset2::get_ContentHandlingName (Exit). hr=False [0x1]
641 11:58:42.234 [8956] (MigratorServer) <5944> EV:M
FixMessageProps: bSetRestoredDate = 1
642 11:58:42.265 [8956] (MigratorServer) <5944> EV:M
CArchiveRestorer::RestoreSaveset (Exit) |Success  [0] |
643 11:58:42.453 [8956] (MigratorServer) <5944> EV:M
RestoreSavesets: - Number of Savesets processed : 1

Workaround

1.  Delete the shortcut manually in Outlook

OR

2.  Set the Exchange Mailbox Policy setting Delete shortcuts in folders to delete shortcuts after 1 day.  Then Synchronize the mailbox  from the archiving task and perform a Run Now - Shortcut Processing on the mailbox.

If an archived item with a shortcut was restored, and then re-archived the new Enterprise Vault shortcut will have a different PR_Entry_ID attribute then the original item in the archive.  This attribute is what Enterprise Vault references when it validates if the shortcut can be deleted.  Since the re-archived shortcut's attribute is different the deletion of the shortcut during export will no longer occur.

Veritas has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see http://www.Veritas.com.