Error Message

If processing only a single PST file with 2 messages, the logs would resemble what is shown below.  Make note of a fact that there are DEBUG entries, 0 emailFTIDs and all the messages got dropped.

Validator log:
EmailDB has 0 emailFTIDs

Indexer log:
2021-01-13 11:26:06,508 DEBUG [indexer.msgtracking.MailboxMsgTracker] (Email Batch Committer 4:[]) SizeToBump:1 First Uncommitted ItemSeqno=3
2021-01-13 11:26:06,508 DEBUG [indexer.msgtracking.MailboxMsgTracker] (Email Batch Committer 4:[]) committedSeq# length:0 size:64
2021-01-13 11:26:06,508 INFO [esa.indexer.EmailBatchCommitter] (Email Batch Committer 4:[]) Time to save dropped msgs. No of dropped msgs: 2 Time taken: 3

This problem occurs only in the case of a particular DEBUG log setting being enabled for the basis package (com.teneo.esa.linguistics.basis).  This was enabled with the upgrade and cannot be disabled from within eDP or property files.

Please contact technical support for application of a one time patch to resolve the issue.

There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please note that Veritas Technologies LLC reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Veritas’ plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.